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Privacy Policy

Last updated January 26, 2024

Your privacy and trust are at the heart of our care.

This privacy notice for Bliss Recovery ("we," "us," or "our") describes how and why we might collect, store, use, and/or share your information when you use our services, such as when you visit our website at https://blissrecoveryla.com. Questions or concerns? Contact us at contact@blissrecoveryla.com.

Summary of Key Points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. No electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include: names, phone numbers, email addresses, insurance card, birth date, insurance provider, policy number.

Sensitive information we process may include: health data, biometric data, and any other voluntary data you share with us.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services.

2. How Do We Process Your Information?

We process your personal information to: deliver and facilitate delivery of services; respond to user inquiries and offer support; send administrative information; enable user-to-user communications; request feedback; send marketing and promotional communications (per your marketing preferences); deliver targeted advertising; identify usage trends; determine effectiveness of marketing campaigns; and save or protect an individual's vital interest.

3. What Legal Bases Do We Rely On to Process Your Information?

We only process your personal information when we believe it is necessary and we have a valid legal reason under applicable law — such as with your consent, to comply with laws, to provide you with services, to fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

4. When and With Whom Do We Share Your Personal Information?

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. The categories of third parties we may share personal information with include: Finance & Accounting Tools, Google Analytics, Google Maps Platform APIs, affiliates, and business partners.

5. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to collect and store your information. See our Cookie Policy for details.

6. How Do We Handle Your Social Logins?

Our Services offer you the ability to register and log in using your third-party social media account details. Where you choose to do this, we will receive certain profile information about you from your social media provider.

7. Is Your Information Transferred Internationally?

Our servers are located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

8. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law.

9. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

10. Do We Collect Information From Minors?

We do not knowingly solicit data from or market to children under 18 years of age.

11. What Are Your Privacy Rights?

Depending on your location, you may have rights including: the right to request access and obtain a copy of your personal information; the right to request rectification or erasure; the right to restrict processing; and the right to data portability. Contact us at contact@blissrecoveryla.com to exercise your rights.

12. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

13. Do United States Residents Have Specific Privacy Rights?

If you are a resident of California or other states with applicable privacy legislation, you may have additional rights regarding your personal information. Contact us at contact@blissrecoveryla.com for more information.

14. Confidentiality

Bliss Recovery is committed to maintaining the confidentiality of all patient information in accordance with HIPAA and applicable state law.

15. Do We Make Updates to This Notice?

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date.

16. How Can You Contact Us About This Notice?

Email: contact@blissrecoveryla.com
Mail: 2780 Creston Dr, Los Angeles, CA 90068

17. How Can You Review, Update, or Delete the Data We Collect From You?

To request to review, update, or delete your personal information, submit a data subject access request by contacting us at contact@blissrecoveryla.com.